Privacy Policy

Privacy Policy & Patient Confidentiality

At Prime Care Health Care Services, we are committed to protecting the privacy, confidentiality, and security of our patients and visitors. This Privacy Policy outlines the types of information we collect, how it is managed, and the measures we take to ensure your personal health records remain private.

1. Information Collection

We collect personal information when you use our website, contact forms, or call our care coordinators. This information includes:

• Contact Details: Name, email address, phone number, and mailing address.
• Patient Condition Data: Medical histories, doctor prescriptions, and mobility logs uploaded or described in our contact form.
• Device Preferences: Details on medical machinery (ventilators, oxygen systems) requested.

2. Patient Data & Medical Record Sharing

Your health and clinical records are kept strictly confidential. We only share medical details with:

• Assigned medical professionals, nurse supervisors, or attending physiotherapists conducting care routines at your residence.
• Your treating or consulting hospital doctors as requested by family representatives.

We do NOT lease, sell, or distribute patient health reports or contact files to external marketing aggregators under any circumstances.

3. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include restricted staff login access to databases, secure hosting layers, and internal audits of printed or digital nursing care files.

4. Patient Rights

You reserve the right to review, update, or request the deletion of your personal contact files from our operational coordinators at any time. For concerns regarding data handling, please contact us directly at contact@primcare.in.

5. Policy Updates

We may update this Privacy Policy from time to time. The date of the last revision will be indicated at the top of the policy page. We encourage you to periodically check back to review any updates.